Registration, Continental Breakfast & Visit Exhibits

Difficult Valuable Conversations

End of life, poor prognosis, no money, employer-employee friction…How are any of us expected to find fulfillment in a career that regularly requires us to walk through land mines? Halow dissects essential elements of difficult conversations and helps attendees learn to use them as bonding experiences with both clients and colleagues.

Break / Visit Exhibits

I Think I’m the Problem, Now What?

Well, the good news is that you’ve admitted it, now let’s see if we can’t find some workable ways to change. In this session, we’ll explore the kind of archetypal leaders that are most prone to getting in their own way. We’ll see if we can’t figure out what drives their dysfunction and come up with some ideas on how each might improve. Lots of research from psychologists and business advisors grounds the lecture in credible data.

Lunch

Utilizing the Clinical Team to Improve Preventive Care Compliance

Preventive care protocols allow clinics to provide consistent recommendations to their clients and maximize patient health. Client compliance with these recommendations will be most successful when they are heard repeatedly from multiple team members. It is essential that every team member understands the reasons behind the recommendations and knows how to communicate them. This lecture will discuss the creation and implementation of preventive care protocols in your clinic including their development, team training with a specific emphasis on leveraging veterinary technicians in a primary client education role, and marketing preventive care to clients outside of the exam room.

Break / Visit Exhibits

Promoting Wellbeing in the Workplace

Burnout and mental health challenges are widely recognized in the veterinary profession and affect all members of the veterinary team. These struggles can lead to increased turnover in the clinic and attrition from the profession, leading to significant financial impacts on the industry. This lecture will explore the state of mental health in the veterinary profession and discuss how to recognize burnout in ourselves and our team. We will explore tools and skills that can be used both to recover from and prevent burnout at the individual and team level, with a focus on setting boundaries and cultivating resilience.